WORST Service EVER

Paid for my order and sent in my paperwork on the 31st of December 2025. It’s now the 12th of January and I still have no wifi. Customer support keeps telling me I need to allow 72h for case escalation and have only kept adding 24h to it every single day. Nothing is being done to activate my WiFi and customer support is now just ignoring my messages. This is the most atrocious service I have ever received