Worst Service ever

Dear Mweb Support,

I am writing to express my deep frustration with the unacceptable service I have received. My account is currently two months in credit, yet my internet service was cut on 7 July 2025 and has still not been restored as of today.

Despite multiple calls to your support centre—each involving over 60 minutes of waiting—I have not received any resolution. On several occasions, I have been put on hold and the call was dropped without any follow-up. This is completely unprofessional and disrespectful to your paying customers.

I demand immediate action:

Immediate reconnection of my service.

An explanation for why my line was disconnected despite credit.

Compensation for the inconvenience and downtime experienced.

This matter is urgent. If I do not receive a response within 24 hours, I will escalate it to the Consumer Protection Office and take this public via social media and review platforms.