B
Blessing
1 reviews | Active since Jan 2024
05 May 2026, 10:11
Worst service ever
The worst service ever. WhatsApp line always keep you on the queue. Phone call will put to you hold for over an hour. Take at your own risk.
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Replies (1)
Mweb's replyOfficial
05 May 2026, 10:24Hi Blessing,
Thank you for taking the time to share this feedback. We acknowledge how frustrating it is to experience long waiting times on both WhatsApp and phone support, and this is not the level of accessibility or responsiveness clients should expect.
Your concerns around queue delays and difficulty reaching an agent are noted and will be shared with our Service Quality Team for review and improvement, as support availability and response times are key areas of focus. To allow us to look into your experience more closely and assist further, please reach out to us via a direct message on Hello Peter with a brief description of what assistance you require and your account details so the matter can be reviewed and followed up appropriately.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. We acknowledge how frustrating it is to experience long waiting times on both WhatsApp and phone support, and this is not the level of accessibility or responsiveness clients should expect.
Your concerns around queue delays and difficulty reaching an agent are noted and will be shared with our Service Quality Team for review and improvement, as support availability and response times are key areas of focus. To allow us to look into your experience more closely and assist further, please reach out to us via a direct message on Hello Peter with a brief description of what assistance you require and your account details so the matter can be reviewed and followed up appropriately.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 10:24
Official
Hi Blessing,
Thank you for taking the time to share this feedback. We acknowledge how frustrating it is to experience long waiting times on both WhatsApp and phone support, and this is not the level of accessibility or responsiveness clients should expect.
Your concerns around queue delays and difficulty reaching an agent are noted and will be shared with our Service Quality Team for review and improvement, as support availability and response times are key areas of focus. To allow us to look into your experience more closely and assist further, please reach out to us via a direct message on Hello Peter with a brief description of what assistance you require and your account details so the matter can be reviewed and followed up appropriately.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback. We acknowledge how frustrating it is to experience long waiting times on both WhatsApp and phone support, and this is not the level of accessibility or responsiveness clients should expect.
Your concerns around queue delays and difficulty reaching an agent are noted and will be shared with our Service Quality Team for review and improvement, as support availability and response times are key areas of focus. To allow us to look into your experience more closely and assist further, please reach out to us via a direct message on Hello Peter with a brief description of what assistance you require and your account details so the matter can be reviewed and followed up appropriately.
Kind regards,
Mweb Team