Worst Service Ever!!!!!!!!

I have never in my life experienced such bad service...we moved house 3 weeks ago and informed MWEB a month ago...they came and installed the device at the new place more than two weeks ago...activation has still not happened. The technicians have been here so many times, then Thursday they said Vumatel used the wrong device number...we have phoned and spent hundreds and hundreds of rands on airtime calling, not to speak about the expense for data as we are working and studying from home!!!!! And do you think ANYBODY bothers...so I guess we can't complain about the service because there isn't any service....

And forget to ask to speak to a supervisor or manager...the call gets dropped in your ear. It is a joke, we are in a pandemic, people's livelihood depend on being able to work and study online from home...

Can somebody have the courtesy to at least call back once you spoke to them and the call drops...

Does anybody have any advise how to resolve this situation, all we are trying to do is to be able to work and study...and we are paying our way, not asking for favors.