Worst service ever

I initially signed up with MWEB when fibre was installed in my area in Jan 2020; at that point i had to purchase a monthly voucher; there were no monthly debit orders available (through Mitchells fibre), all good. On 27 August i wanted to purchase my voucher so i dont run out of data; to my surprise i discovered that we no longer had to purchase vouchers for Mitchells fibre, but as a Mweb client i was not informed of this. my mitchells fibre vouchers expired at midnight on 04/09/2020. i called mweb to "add a new product" as they explained to me and completed the process telephonically. i was suppose to receive an SMS within 24 hours to make payment for the new vuma reach package. i am still waiting for the SMS on Monday, 7 September i called mweb and was told the orde ri placed on the 5 of september had to be cancelled. they captured a new product and i was able to make a payment on 7 September @ about 9AM and was told i should receive an activation email and SMS within an hour of making the payment. i received an email and sms about 7PM the evening of 7 September to say my account is active, but i did not receive the SMS or email with my username and password to login to my wifi as was explained to me. today is Wednesday 9 September, i have not received any help; i was told that even if i speak to a supervisor or manager, they would not be able to assist me. i am as of this moment without fibre for 4 days (5 days including today). 2 days since i made the payment. i will truly make it my life mission to dissuade anyone from signing up with mweb