JK
Jennifer K
1 reviews | Active since Nov 2022
09 Jun 2026, 10:26
Worst Service Ever
If I could, id give them no stars. I have been calling each day for an hour before getting through to anyone and then they drop my call. I pay on time every month but I am done paying now so they can pick up a phone and give me service because they are absolute disgusting to deal with
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Replies (1)
Mweb's replyOfficial
09 Jun 2026, 10:45Hi Jennifer,
We understand how frustrating it must be to spend so much time trying to reach support, especially when all you’re looking for is assistance and a quick resolution. When you’re reaching out for help, you should feel supported and not have to battle just to get through. That’s not the kind of support experience you should be facing.
After reviewing your account, we can see that you require assistance with a downgrade request. To move this forward, we’ve arranged for the team handling downgrades to reach out to you directly and assist with processing your request and ensuring everything is aligned correctly.
If you need any further help, please send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will continue following up internally to ensure your request is handled promptly and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to reach support, especially when all you’re looking for is assistance and a quick resolution. When you’re reaching out for help, you should feel supported and not have to battle just to get through. That’s not the kind of support experience you should be facing.
After reviewing your account, we can see that you require assistance with a downgrade request. To move this forward, we’ve arranged for the team handling downgrades to reach out to you directly and assist with processing your request and ensuring everything is aligned correctly.
If you need any further help, please send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will continue following up internally to ensure your request is handled promptly and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 10:45
Official
Hi Jennifer,
We understand how frustrating it must be to spend so much time trying to reach support, especially when all you’re looking for is assistance and a quick resolution. When you’re reaching out for help, you should feel supported and not have to battle just to get through. That’s not the kind of support experience you should be facing.
After reviewing your account, we can see that you require assistance with a downgrade request. To move this forward, we’ve arranged for the team handling downgrades to reach out to you directly and assist with processing your request and ensuring everything is aligned correctly.
If you need any further help, please send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will continue following up internally to ensure your request is handled promptly and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to reach support, especially when all you’re looking for is assistance and a quick resolution. When you’re reaching out for help, you should feel supported and not have to battle just to get through. That’s not the kind of support experience you should be facing.
After reviewing your account, we can see that you require assistance with a downgrade request. To move this forward, we’ve arranged for the team handling downgrades to reach out to you directly and assist with processing your request and ensuring everything is aligned correctly.
If you need any further help, please send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will continue following up internally to ensure your request is handled promptly and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team