Worst service ever!!

MWEB has the worst customer service ever, but their Billing Department takes the cake with glazed cherry on the top!! You‘ll spend at least 45 mins waiting on someone to answer your call and then when they eventually do, they pass you from one person to the other and keep making empty promises. I’ve been awaiting my downtime refund for over a month already and each time I call they tell me it was processed today and is awaiting management approval. I cancelled with them due to bad WiFi connection and overall bad customer service, but I can’t put them behind me until this final query gets resolved, if even ever! I am appalled and disgruntled, but MWEB thinks it’s okay to mess around with peoples time and money!