MK
Mari K
1 reviews | Active since Nov 2017
02 Nov 2017, 08:36
Worst service ever!
I don't know anymore what to do. I have app**** for Mweb to take my line oner from Telkom, big mistake. I am sitting now for 3 weeks with no Internet. I am being thrown from 1 call centre agent, 1 department to another. This has even been esculated but everyone just says sorry phone the other service provider. Telkom says my line is with Mweb and Mweb says my line is with Telkom and nobody want to sort this out and I can't even move my line to someone else because nobody knows where the line are!! I am so dissatisfied with these 2 companies and wish I had never got involved with them.
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Mweb's replyOfficial
03 Nov 2017, 13:58Good day Mari28
Thank you for bring this matter to our attention.
As discussed with our client service representative, this issue has now been addressed and escalated to the relevant persons.
They will follow up on the query and remain in contact with you until it is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply03 Nov 2017, 13:58
Official
Good day Mari28
Thank you for bring this matter to our attention.
As discussed with our client service representative, this issue has now been addressed and escalated to the relevant persons.
They will follow up on the query and remain in contact with you until it is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,