Hellopeter
Share Your Experience

1 reviews | Active since Sept 2015

04 Mar 2026, 14:21

Worst Service EVER!

I am soo disappointed with MWEB! I opened a fibre account with MetroFibre via MWEB on 27 February, and to date, my fibre has still not been installed or activated. Despite multiple escalations made to both the customer service and sales teams, I have received no meaningful assistance or resolution.

I work from home and have now been without internet access for the past four days, which has significantly affected my ability to perform my job. This situation has been extremely stressful and disruptive. For the past three days, I have contacted customer service daily, only to be given the same responses without any progress or clear timelines. No one has taken ownership of the issue, and I have not received proactive communication or a solution. The lack of urgency and accountability is deeply frustrating and unacceptable.

0
Replies (3)
Mweb
Mweb's reply04 Mar 2026, 14:42
Official
Hi Randy,  we completely understand how disruptive and stressful this delay has been, especially when you rely on your internet connection for work. The lack of clear communication and progress is certainly not the experience we want for our customers. An escalation has been submitted to ensure your installation receives priority attention. Our team will review the matter and provide an update as soon as possible. We sincerely appreciate your patience and are committed to resolving this without further delay.  U^
's update04 Mar 2026, 14:59
Reviewer Update
No you don’t understand anything. I’ve now cancelled my order and wish to never ever use your services.
Mweb
Mweb's reply05 Mar 2026, 09:02
Official
Hi Randy, we’re disappointed to hear that this has been your experience and that you’ve decided to cancel your order. That’s certainly not the journey we aim to create for our customers. We respect your decision and understand that reliability and service matter when choosing an ISP. If you ever decide to reconsider in the future, we would welcome the opportunity to assist and provide the level of service you expect. T^