WORST SERVICE EVER!!

I recently advised MWEB that I'm moving and therefore need to disconnect my current installation and have the existing unit reconnected. The date of the query was on the 28th of July and to date I have not received any feedback. I've emailed, sent a direct email to the Technical team, called numerous times and I've tweeted but NO FEEDBACK, no response whatsoever. MWEB customer is absolutely horrible. Their lines are always busy and takes at least 5 min for you to eventually speak to a customer service consultant. They fail to provide feedback timeously and cannot even speed up a simple process of reconnecting an existing Fibre Unit!!!! I am ready to completely cancel my subscription