Worst Service Ever
<p>Mweb is my internet provider. They insisted that they manage our line and we agreed. Now we have a fault on our Telkom line and our internet has been down for the past 3 days. Now mweb logged the call to Telkom and now I told I have to wait 7 to 10 working days. Not days, WORKING days!!!!!! Any logical person can understand that is death for any business. Now all mweb does every day is explain process to me and say it is impossible to help. Just one of those things so shut up and wait!!!! And every time I get madder and they get ruder. How is it that neither provider cant do anything to assist but hey they are quick to want your money every month!!!!!!!!!!!!</p>
Good day franciska-petra-de-jonge
Thank you for taking the time to raise your concerns.
As discussed with our client service representative, this matter has now been addressed and escalated to the relevant department to assist.
They will follow up on this matter with Telkom and will be in contact with you until it is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Good day franciska-petra-de-jonge
Thank you for taking the time to raise your concerns.
As discussed with our client service representative, this matter has now been addressed and escalated to the relevant department to assist.
They will follow up on this matter with Telkom and will be in contact with you until it is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services