Worst service ever

<p>I have been a client of MWEB now for just over a year. As to be expected, the free router only lasted for the year. I called 2 days ago to find out what's wrong with my Internet connectivity. The consultants make me jump through hoops etc and at the end of the day I sit with two options.</p> <p>1. Buy a new router</p> <p>2. Let Telkom come test the line and if it's not the phone line then I'll be liable for the call out fee. </p> <p>I really didn't expect such a low level of support or service. </p> <p>It looks like I need to bring my business with MWEB to a close with both my MWEB accounts. </p> <p>Telephone consultant did absolutely nothing to retain my business so I suppose it's bye-bye MWEB and hello new Internet provider. </p> <p>Will be closing both my accounts although the other account runs smoothly. But I expect that that router to be near its useful lifespan so better I move now with both accounts in stead of doing one now and pulling my hair out again in a month or two and all MWEB can say is "I'm sorry..." or "Unfortunately...." or whatever they have been trained to say in situations like this. Clearly MWEB has enough clients and businesses to not have to care about loosing another one or two. Hopefully some poor prospective sap who is thinking of going the MWEB route will read this and hopefully change his/ her mind and go with someone else. Hopefully 1000 poor saps will agree with me due to their personal experience or take this as a warning to spare themselves a lot of headaches in the future. </p>