Worst service ever
<p>We'll what can I say ........ I'm honestly speachless ......... After signing up with mweb a week ago I was told up to 15 working days before any connection can take place which is extremely slow but hey its their rules not mine so have to be patient and wait....2 days later I received my router by courier and was amazed it came so quick and today being more than a week later I went on the mweb live chat and spoke to samir just to check up on progress and he checked and he told me I have to wait another 15 days and when I asked what about the week that has passed he said only 6 working days have passed and cut me off so I phoned the call centre and was told application was only lodged 4 days ago which is a lie its been more than a week and was told again wait another 15 working days </p> <p>I ended up chatting to samir again and when I asked why he **** to me and why he not able to actually answer me why it stays on 15 days allhr said was have a good day; christmas; new year so looks like internet connection will never happen or at least not with mweb </p> <p> </p>
Good day Johannes
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Good day Johannes
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
