Worst.Service.Ever

<p>Nearly 2 months with my ADSL line down. I do, however, keepo getting charged for the service, including an increase in my monthly rate!</p> <p>Countless hours on hold calling technical services, multiple escalations, near non-esistent feedback and indifference by consultants.</p> <p>I am very frustrated, MWEB keeps blaming Telkom line problems but with no solution other than to wait for Telkom to fix it. I have been proposing solutions, e.g. investigate switching to MWEB fibre, but they never call me back.</p> <p>I have multiple reference numbers, a huge phone bill from being on hold so much trying to get an update on my situation, plus nothing to show for the monthly debit orders that go off my account.'</p> <p> </p> <p>Shame on you MWEB. I need to spread the word in the hope that others will avoid being at the mercy of your shocking service.</p>