Worst Service Ever

<p>COULD SOMEBODY PLEASE RESPOND TO THIS EMAIL</p> <p> </p> <p>Re: Installation of Fibre Service at Bevline Mechanical Projects</p> <p> </p> <p>I am writing this a result of my frustration with dealing with IGNITE/MWEB Business/Neotel etc.</p> <p> </p> <p>I have been writing emails and making phone calls for the past 3 months and I have not received any response from the Ignite/Mweb team.</p> <p> </p> <p>Last year in October, our company signed up for a 10MB fibre line. We were told that MWEB was rolling out fibre in our area and we would be able to sign up for the 10MB option.</p> <p>We were later advised that the 10MB was not available and we could alternatively take the 5MB option.</p> <p> </p> <p>The rep, Peter Bezuidenhout, advised us that with a 5mb fibre line, all our machines will be able to work at a 5mb speed simultaneously.</p> <p> </p> <p>We did inform him that we run 15 computers on our current line and he said that the 5MB line will be able to support all our machines.</p> <p> </p> <p>After much delays, a Microwave dish was installed at our site and a speed test was done. The Neotel tech connected his laptop to he achieved a speed of ±4MB. He asked for us to sign off the installation. I refused.</p> <p>I asked him to test the connection with more than one machine and when we did this our speeds went to about 0.1MB. We were unable to work and we reconnected our Telkom line.</p> <p> </p> <p>We are now receiving bills for the connection that we cannot use. I have attached our latest statement for R13,262.61</p> <p> </p> <p>We cannot use this 5MB fibre line in its current form. This will close our business.</p> <p> </p> <p>I have dealt with more than 10 people and nobody has returned my calls. </p> <p> </p> <p> </p>