WORST SERVICE EVER

I asked for my fibre to be moved to my new address on the 4th of September, I provided all the info they asked and i was told that by the time i moved into my new place everything will be ready. i heard nothing from Mweb until i decided to track the order just be i moved, only to find out that there is apparently an issue that was communicated, i called mwed to find out what the issue was, and the 1st person i spoke to was not sure what was going on and said she will call me back which never happened. i called again the next day and spoke to another lady who asked me a lot of technical questions most of which i did not understand, she went on to tell me that the existing line was released hence the error, i asked why this was not communicated and her response was she can not answer for other people, she asked me to send a lease agreement for the new place and a picture of the current box, however, there was no box in the house. i submitted the requested docs and called to confirm if they have received them, they said they had and will escalate the issue, a week later I have to call again to find out what i the progress again I was told they will escalate and get back to me, I asked for turnaround times they said they can't give me that and they have escalated to the manager and they will get back to me, Again no one got back to me Iam beyond frustrated at the lack of communication THIS IS HONESTLY THE WORST SERVICE EVER- BARRING THE FACT THAT EVERY TIME I CALL I HAVE TO HOLD FOR ALMOST AN HOUR TO GET SERVICE