WORST SERVICE DELIVERY EVER!!!

A one star rating does not even describe the lack of poor service delivery that I have received from Mweb fibre, I initially app**** for a fibre contract of R899.00 a month on the 15th of January 2021, said order was was submitted to their fibre provider on the 19th of January. According to their online policy, it takes up to 14 working days for the installation to take place, IT HAS NOW BEEN 41 WORKING DAYS. After 2 months of numerous phone calls and following up with Mweb to confirm when the installation will take place, I was told every single time that they will escalate it and nothing is ever resolved, said installation has still not happened, even after speaking to a manager who said she would resolve this situation and who followed up with me once, to confirm if I had received the quote for the additional fibre that would be needed to complete my installation , I still have not received the quote, still waiting for feedback and still without a fibre connection, It is not as if I am expecting the fibre to be installed for free, I WANT to pay to install the fibre and get the connection up and running. As someone who works in a customer service driven industry, I am completely appalled by the lack of service from Mweb, I would personally hang my head in shame if such poor service was given to any one of my customers. Mweb, you'll need to look at providing your customers with better service or you'll soon start being compared to "Hellkom".