RP
Rene P

1 reviews | Active since Oct 2015

14 Jan 2021, 10:26

Worst Service Delivery and Not Customer Focusef

I have been a customer of MWEB since the early 2000.

The customer services and dealing with queries are very poor and they don't have the knowledge to resolve problems.

I have been unable to send any emails for the past 3 days.

When attempting to call them to report these problems a person holds on for 20 minutes.

Trying to log calls on the links they provide is not possible as they take you to screens that do not solve my problem.

One pays an astronomical amount every month for a service one can not use.

I am very disappointed and will be canceling all the services that I have with them.

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