MS
Mateba S
1 reviews | Active since Jun 2017
11 Apr 2026, 11:24
Worst service
I have been trying to speak to a consultant since yesterday, I ended up hanging up, after holding on the line for 3+ hours. Today same story. I was on hold for 2h30 just to speak to a consultant, who told me the system erroneously disconnected your service , I just reconnected it.
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 12:13Hello Mateba.
We hear how frustrating this experience has been, especially after spending multiple hours on hold over two days just to get assistance, only to find out the service was incorrectly disconnected by the system. That level of delay and disruption is understandably unacceptable, particularly when it affects your connectivity and requires so much effort just to reach a consultant. It’s good to hear that the consultant was able to identify the system error and reconnect your service. However, the time it took to get there and the repeated long wait periods clearly indicate a breakdown in support accessibility that needs attention. What we’re doing next This incident should not have required hours of waiting to resolve. Your feedback is being escalated for review, specifically around:
Kind regards,
The Mweb Team
We hear how frustrating this experience has been, especially after spending multiple hours on hold over two days just to get assistance, only to find out the service was incorrectly disconnected by the system. That level of delay and disruption is understandably unacceptable, particularly when it affects your connectivity and requires so much effort just to reach a consultant. It’s good to hear that the consultant was able to identify the system error and reconnect your service. However, the time it took to get there and the repeated long wait periods clearly indicate a breakdown in support accessibility that needs attention. What we’re doing next This incident should not have required hours of waiting to resolve. Your feedback is being escalated for review, specifically around:
- Unplanned service disconnection triggers
- Call queue handling and overflow during high demand
- Speed of resolution once a consultant is reached
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 12:13
Official
Hello Mateba.
We hear how frustrating this experience has been, especially after spending multiple hours on hold over two days just to get assistance, only to find out the service was incorrectly disconnected by the system. That level of delay and disruption is understandably unacceptable, particularly when it affects your connectivity and requires so much effort just to reach a consultant. It’s good to hear that the consultant was able to identify the system error and reconnect your service. However, the time it took to get there and the repeated long wait periods clearly indicate a breakdown in support accessibility that needs attention. What we’re doing next This incident should not have required hours of waiting to resolve. Your feedback is being escalated for review, specifically around:
Kind regards,
The Mweb Team
We hear how frustrating this experience has been, especially after spending multiple hours on hold over two days just to get assistance, only to find out the service was incorrectly disconnected by the system. That level of delay and disruption is understandably unacceptable, particularly when it affects your connectivity and requires so much effort just to reach a consultant. It’s good to hear that the consultant was able to identify the system error and reconnect your service. However, the time it took to get there and the repeated long wait periods clearly indicate a breakdown in support accessibility that needs attention. What we’re doing next This incident should not have required hours of waiting to resolve. Your feedback is being escalated for review, specifically around:
- Unplanned service disconnection triggers
- Call queue handling and overflow during high demand
- Speed of resolution once a consultant is reached
Kind regards,
The Mweb Team