Worst Service

Openserve MWEB I'm really not okay with your customer service ,I tried calling but my calls weren't answered I spent like R50 and you don't even respond on dm's ,I wanted a Vuma fibre and I got this other lady's number , she said she works for vuma but she was actually lying she works for Mweb and I proceeded with the application only to find out that she was applying for Mweb fibre for me , that's where I got the messages that the service provider will come for installation and then I gave her my account number and personal details ,the next day I got a message that say I should pay a fee of R18 for my package delivery it has been delayed because I have to pay that fee for it's a custom payment , oh not to forget that I got my login details for Mweb to track my order ,so now I asked the lady that she should cancel my application order because firstly she's not vuma but Mweb and secondly she's not communicating with me about the installation whenever I ask questions she's just quiet and she pretended as if she's cancelling it and I got another message that it's still in progress and when I try communicating with her she's avoiding me I then gave my sister her number she immediately rep**** when she said she needs a vuma fibre , it's one of your agent's and I'm not happy at all ,and what should I do because I've been trying to call your customer service number but you are ignoring me ? I need help ,I want my order cancelled please ,because I heard that you debit even if you haven't installed .