Worst service

Called Mweb 26 August to inform them we are moving and would like to move our fibre they informed us it will be a new line and will take 14 working days we accepted but as of today still no fibre activation.

They keep on moving the completion day by n week every time we phone to find out how much longer it will take, even without calling the completion date keeps getting moved surely it can't take this long to activate fibre.