RJ
Renaal J
1 reviews | Active since Feb 2023
14 Sept 2024, 12:29
Worst service
I've had a terrible experience with MWEB and Zoom installers. I've been waiting for weeks for Zoom to install my line, and they were scheduled to come today, September 14, at 11 a.m. No one showed up, and they haven’t responded to my WhatsApp messages about their arrival or delay. I've been calling the call center and have been bounced from IVR to IVR, with no agents willing to assist. When I finally reached an agent, trying to get a manager on the line was extremely frustrating. I can’t get hold of Zoom Fiber, and I’ve spent a lot of money on calls to the call center, adding to my frustration. The lack of communication between Zoom and MWEB is unacceptable.
Pathetic service provided
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Replies (3)0
Replies (3)RJ
Renaal J's updateReviewer Update
17 Sept 2024, 14:49Still pathetic service provided by zoom and mwebe for thw past 2 weeks, I have been waiting for an installation, I was told by the installer from zoom that the router needs to be delivered first then they can install, then mweb tells me they need to install the line then the router can be delivered, this is bull**** service
RJ
Renaal J's update17 Sept 2024, 14:49
Reviewer Update
Still pathetic service provided by zoom and mwebe for thw past 2 weeks, I have been waiting for an installation, I was told by the installer from zoom that the router needs to be delivered first then they can install, then mweb tells me they need to install the line then the router can be delivered, this is bull**** service
RJ
Renaal J's updateReviewer Update
25 Sept 2024, 09:33I am still not getting any assistance in regards to the credit on my line, I was told by the manager of the customer service Bryce, to call the sales team and speak to Tyrone or the manager for further assistance on the credit and he wouldn't even assist with contacting or putting me through to them, I have call numerous times however no assistance, this is the pathetic type of service you'll provide, from these types of mangers, then definitely you'll have pathetic agents
RJ
Renaal J's update25 Sept 2024, 09:33
Reviewer Update
I am still not getting any assistance in regards to the credit on my line, I was told by the manager of the customer service Bryce, to call the sales team and speak to Tyrone or the manager for further assistance on the credit and he wouldn't even assist with contacting or putting me through to them, I have call numerous times however no assistance, this is the pathetic type of service you'll provide, from these types of mangers, then definitely you'll have pathetic agents
RJ
Renaal J's updateReviewer Update
30 Sept 2024, 07:16******* debit me incorrectly, I was provided with a credit and the new months installment will be credited, however I was still debited a high amount, useless f*cks extremely ****ed off by the pathetic service is received in the past month, I need an urgent refund
RJ
Renaal J's update30 Sept 2024, 07:16
Reviewer Update
******* debit me incorrectly, I was provided with a credit and the new months installment will be credited, however I was still debited a high amount, useless f*cks extremely ****ed off by the pathetic service is received in the past month, I need an urgent refund