WORST SERVICE!!!

We've been sitting without fibre for a week and MWEB keeps on telling us that the problem is with Frogfoot who still needs to activate. Frogfoot activated our fibre yesterday and MWEB suspended our account as they have not updated our move yet on their side, but they keep sending us to Frogfoot when the problem is actually at MWEB.

A few minutes ago I was on a conference call with a lady from Frogfoot and a Technician from MWEB. The problem we currently have is that it looks like someone from MWEB is not doing their job properly. According to Frogfoot for them to activate the fibre all the necessary documents must be sent through to MWEB and they said that currently we are sitiing without fibre because someone from MWEB is not doing their job. This is really unacceptable!! We've been sitting without fibre for a week now!! If MWEB does not want to help us then we will get another SP.