Worst service

The very next day after getting my username, telkom lines were down and even now, still down. I then asked if I will be credited for the days I could not use their data and the answer was no! So let us say for whatever reason, I still do not have any working line for the next 6 month(contract term) I would be expected to pay for a service I would not be enjoying? That is bull! I am wiser now, at least I already know that you wont be my next ISP. What is strange is that you were able to charge me a prorata amount from the date I got the contract to month end so why cant you do the same now from when I could not use the data to when I will get it restored? Greedy bunch!