Worst Service

For over two months, I have been attempting to contact MWEB Billing to resolve several outstanding issues and request the cancellation of my account. Despite numerous attempts via phone and email, I have yet to receive a satisfactory response.

Specifically:

* Phone calls consistently require 20-45 minutes of wait time, and calls are frequently dropped before a resolution is reached. Subsequent calls often require repeating the entire process. * Emails, including my account cancellation request submitted on May 26th, remain unanswered. * Support tickets have not resulted in any return calls.

This lack of communication and responsiveness is extremely concerning. I request urgent action to process my account cancellation request