Worst Service

<p>My internet has been down as of this morning. Struggled all morning to figure out what the problem is, first phoning MWEB then telkom then MWEB again, finally by testing the router I found out that was the problem. Phoned MWEB again because my router is still under warranty, just so they can tell me that their technician first has to call me to run a few tests only then will they arrange their couriers (that takes 5 days) to drop of a new modem and pick up my one. The technician will only be able to call me on the 3rd so that means I will have no Internet connection until basically a week after the technician calls me. Then I was told that they will test the modem and if it's broken due to storm damage I will be liable for the cost (which I'm betting will probably be the case because that would mean they wouldn't have to replace it for free). So tomorrow when I was planning to work from home I will now be without Internet and this weekend will cost me double in data that I would need to use. This is unacceptable and all I can say is that I'm so happy that my one year contract is ending next month, I'll be looking into a different service provider. MWEB is utter *******. And the consultant that assisted me had a attitude of note.</p>