lH
lindelwa H
1 reviews | Active since Sept 2015
14 May 2026, 07:51
Worst service
I have a problem with MWeb Fibre at home and its highly impossible to get thru their call centre for assistance its been three hanging on the line for over an hour but with no luck, their Call centre is the worst, one cannot get thru .I actually regret binding myself with such people How do I get assistance. May i be assisted please ;***
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
14 May 2026, 09:46Hi Lindelwa, we understand how frustrating this situation has been, especially after spending long periods trying to reach the call centre without success while your fibre service is still not working as expected. Being unable to get through when you urgently need assistance is not the experience we want for you. We can confirm that your query has already been attended to and a fault has been logged with our Technical Team for investigation. They will be working on identifying and resolving the issue affecting your connection. Please be assured that the technical team will follow up on the logged fault and work towards restoring your service as quickly as possible. If any additional information is needed, they will reach out to you directly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 09:46
Official
Hi Lindelwa, we understand how frustrating this situation has been, especially after spending long periods trying to reach the call centre without success while your fibre service is still not working as expected. Being unable to get through when you urgently need assistance is not the experience we want for you. We can confirm that your query has already been attended to and a fault has been logged with our Technical Team for investigation. They will be working on identifying and resolving the issue affecting your connection. Please be assured that the technical team will follow up on the logged fault and work towards restoring your service as quickly as possible. If any additional information is needed, they will reach out to you directly. Kind regards,
The Mweb Team
The Mweb Team