WORST SALES SERVICE EVER

<p>I wanted to upgrade my mweb mobile data wifi on 25 April. i was on the phone for 18min (mostly being put on hold and not talking to someone) i was transfered from the sales department to the accounts department, who then told me to email the billings department for my upgrade, just to receive and email to say i need to speak to a sales consultant and someone will give me a call back. I got a call in the evening from a sales consultant saying the person who assisted me in the morning needs to assist me further(he didnt even know what he was talking about and was transferring me to other departments), i gave her a mouth full, as no one knows what to do or how to answer my questions, very simple questions or do the upgrade, while i was talking, she put me on hold and then she came back and put the phone down. I phoned back, furious, and spoke to a lady called Noma, who assisted me and said she will do the upgrade and call me back the next day in my lunch time, which she did. she then emailed me, in order for me to confirm the upgrade and the new router in writing. she then said i will receive the upgraded data plan from 1 May and they will courier the router. Tuesday 09 May, i emailto ask when i will receive this and i still dont have a response. i called today 11 may, as i logged in online to see my account and i was still on the previous data plan. the gentleman, very nice, Ryan, confirmed i am still on the old data plan and then i went through to sales and spoke to Zoliswa, who again couldnt answer questions and had to check with Noma why the upgrade wasnt done. i advised her i want to speak to the manager, like i did the previous time in April i had a problem, i was told they need to log a call for a manager to call me and it could take up to 3 working days for someone to contact me. what bull ****? i told her to cancel my contract, i will go somehwere else, i emailed Noma to say she must cancel and get a supervisor to call me back. They will cancel my contract and best they dont charge me penalties, because they *****ed up. Where do you get someone in sales and you ask questions and i am told i dont know. but they also dont try find out either. soooooooo frustarting dealing with MWEB. Dont do business with them</p>