Worst sales and service ever

On the 1 August 2023 I spoke to sales consultant Ugene doing an application. On the 2 August 2023 I spoke to same sales consultant and request a cancelation. He confirmed that my fibre home line will be cancelation.

4 August I received a notification saying my fibre line is active and mweb will debit my account within 5 days.

With great concern I made contact and spoke to a sales consultant shafika saying that she would get the first sales consultant Ugene to call me and clear up the situation. I was reluctant because if the first consultant could activate a fibre line knowing that I've canceled how could he be more helpful.

I however waited and waited on the call back and decided to call the sales team and follow up. I spoke to a different consultant called Tye after a lengthy explanation I was told with no empathy that he will log a request for the first consultant to give me a call. So upsetting I requested to speak to management to have my request been taken more serious only to be told by the agent his working from home there's no way I could speak to management (Bramwell).

It's clear I'm taken for a fool, wasting time and money to contact mweb and get a matter resolved I wasn't suppose to be in the first place. To top it all I'm unable to activate fibre with a different ISP because of this.