Worst provider ever. They are lazy

Item: Mweb
Rating: 1
Author: Tshimangadzo

I have been having a terrible experience with Mweb for the past 2 weeks. I app**** for a moving/ new location request and ever since then, it has been a nightmare. First im being told my new address cannot be found but I moved to a different building in the same estate my old address was in. And then im being told my Body Corp doesn't want any connections and then im told that there is already a connection (when there is none). All these responses I got from the same day. Its as if nobody knows what they are doing and its frustrating because I work from home and I need the fiber connection. Everyone will send you from pillar to post and give you 10 different answers. Please do not join MWeb. Rather try Vox in the Boksburg are.

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Replies (1)

Mweb's replyOfficial

16 Apr 2026, 08:29

Good morning, Tshimangadzo. Thank you for sharing your experience with us. We understand how frustrating and disruptive this has been, especially when you rely on a stable fibre connection for work. Receiving conflicting information around your moving request is not the level of clarity or consistency we aim to provide. We’ve reached out to the team that manages all moving home requests to review your order in detail. They will assess the address, line availability, and previous feedback provided, and will email you with clear next steps as soon as possible. Your feedback has also been noted, as accurate communication and a seamless relocation process are essential. We appreciate your patience while this is being resolved and will ensure the right team takes ownership of your case.

Kind regards,
The Mweb Team

Mweb's reply16 Apr 2026, 08:29

Official