BJ
Bryan J
1 reviews | Active since Nov 2013
31 Jan 2016, 17:55
Worst provide ever
Ok, firstly the first response was not sufficient at all. <br> Secondly I would like to know if you even looked into the complaints logged via mail before responding?<br> The Internet is still off!<br> Now I see you debited me for the whole month? This without having Internet for almost the whole month??? I would like a clear answer as to how this can be done and why I had to pay full fees while not being able to use ANY data since my complaints!<br> I still haven't been contacted when I will be on line as well, this after I was promised to get feedback?<br> Can you honestly call this service?
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Mweb's replyOfficial
01 Feb 2016, 14:28Hello Bryan89,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply01 Feb 2016, 14:28
Official
Hello Bryan89,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,