WORST OF ALL 3
THEY CANT MAKE USE OF TELEPHONES, LIVE CHATS OR EMAILS. CANCELLED 2026/04/30, RECEIVED NO COMMUNICATIONS, NOW THEY DONT WANT TO CONFIRM CANCELLATION. I CANT BELIEVE WHAT IS GOING ON. Maybe THEY ARE LOOSINGVANLOTBOF CLIENTEL OR SOMETHING BUT DONT ANSWER CALLS, LIVE CHAT IS A JOKE AND EMAILS SEEMINGLY BY CHANCE YOU GET ANSWERED. UNBELIEVABLE AND NOW I CAN CONNECT WITH OTHER ISPS BECAUSE FROGFOOT NEED CANCELLATION CONFIRMATION, AND AS IT HAPPENED JUST NOW, IF THEY HEAR CANCEL THE PUT PHONE DOWN😱😱😱
Helpful (0)
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Replies (4)
Mweb's replyOfficial
08 Jun 2026, 08:20Hi Anton,
We can understand how frustrating this must be, especially after submitting your cancellation request on 30 April and still not having the confirmation needed to move forward with another provider.We've logged the matter with our cancellations team for urgent review and follow-up. They will investigate the status of your cancellation request and provide feedback as soon as possible.We recognise the impact this delay has had on arranging a new service, and we've highlighted the urgency of your case with the team. Please keep an eye on your email for further updates.Warm regards,
Webafrica Crew.
We can understand how frustrating this must be, especially after submitting your cancellation request on 30 April and still not having the confirmation needed to move forward with another provider.We've logged the matter with our cancellations team for urgent review and follow-up. They will investigate the status of your cancellation request and provide feedback as soon as possible.We recognise the impact this delay has had on arranging a new service, and we've highlighted the urgency of your case with the team. Please keep an eye on your email for further updates.Warm regards,
Webafrica Crew.
Mweb's reply08 Jun 2026, 08:20
Official
Hi Anton,
We can understand how frustrating this must be, especially after submitting your cancellation request on 30 April and still not having the confirmation needed to move forward with another provider.We've logged the matter with our cancellations team for urgent review and follow-up. They will investigate the status of your cancellation request and provide feedback as soon as possible.We recognise the impact this delay has had on arranging a new service, and we've highlighted the urgency of your case with the team. Please keep an eye on your email for further updates.Warm regards,
Webafrica Crew.
We can understand how frustrating this must be, especially after submitting your cancellation request on 30 April and still not having the confirmation needed to move forward with another provider.We've logged the matter with our cancellations team for urgent review and follow-up. They will investigate the status of your cancellation request and provide feedback as soon as possible.We recognise the impact this delay has had on arranging a new service, and we've highlighted the urgency of your case with the team. Please keep an eye on your email for further updates.Warm regards,
Webafrica Crew.
's updateReviewer Update
08 Jun 2026, 16:32Thank you , but you know on hello Peter/email and Facebook, each mweb reply is different. I get billed for June but you had to end all end may. Now I must pay 1109 for 2 days as you did not end things as you are supposed to have done
's update08 Jun 2026, 16:32
Reviewer Update
Thank you , but you know on hello Peter/email and Facebook, each mweb reply is different. I get billed for June but you had to end all end may. Now I must pay 1109 for 2 days as you did not end things as you are supposed to have done
's updateReviewer Update
08 Jun 2026, 16:35Your reaction times are even worse than the services received. Now I just sit and look at a TV screen that can't go in anywhere because cancellation wasn't done correctly from your side.
's update08 Jun 2026, 16:35
Reviewer Update
Your reaction times are even worse than the services received. Now I just sit and look at a TV screen that can't go in anywhere because cancellation wasn't done correctly from your side.
Mweb's replyOfficial
08 Jun 2026, 16:40Hi Anton,
We understand your frustration, especially around the cancellation timing and the billing that has followed, despite your instruction to end the service at the end of May. We also note your concern about inconsistent communication across channels and the impact this has had on your ability to move to another provider.We have escalated this matter to our cancellations team for urgent review. They will investigate the cancellation effective date, the billing that was app****, and ensure clarity is provided on why the service was not terminated as expected.We recognise the inconvenience this has caused and the urgency in resolving both the cancellation and billing alignment correctly.Kind regards,
The Mweb Team.
We understand your frustration, especially around the cancellation timing and the billing that has followed, despite your instruction to end the service at the end of May. We also note your concern about inconsistent communication across channels and the impact this has had on your ability to move to another provider.We have escalated this matter to our cancellations team for urgent review. They will investigate the cancellation effective date, the billing that was app****, and ensure clarity is provided on why the service was not terminated as expected.We recognise the inconvenience this has caused and the urgency in resolving both the cancellation and billing alignment correctly.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 16:40
Official
Hi Anton,
We understand your frustration, especially around the cancellation timing and the billing that has followed, despite your instruction to end the service at the end of May. We also note your concern about inconsistent communication across channels and the impact this has had on your ability to move to another provider.We have escalated this matter to our cancellations team for urgent review. They will investigate the cancellation effective date, the billing that was app****, and ensure clarity is provided on why the service was not terminated as expected.We recognise the inconvenience this has caused and the urgency in resolving both the cancellation and billing alignment correctly.Kind regards,
The Mweb Team.
We understand your frustration, especially around the cancellation timing and the billing that has followed, despite your instruction to end the service at the end of May. We also note your concern about inconsistent communication across channels and the impact this has had on your ability to move to another provider.We have escalated this matter to our cancellations team for urgent review. They will investigate the cancellation effective date, the billing that was app****, and ensure clarity is provided on why the service was not terminated as expected.We recognise the inconvenience this has caused and the urgency in resolving both the cancellation and billing alignment correctly.Kind regards,
The Mweb Team.