JO
Jeanine O
1 reviews | Active since Nov 2021
09 Apr 2026, 14:42
Worst (non existent) customer service in South Africa
Horrible! Absolutely NO customer service! You will hold for 2 hours only for the line to cut off! This must be a one man band in his mother’s garage! You don’t even deserve one star!
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Replies (1)Mweb's replyOfficial
09 Apr 2026, 15:00Hello Jeanine. We understand how frustrating it must be to spend that amount of time trying to get through, only to be disconnected. That experience falls short of the level of service we aim to provide, and your feedback is taken seriously.We’d like to step in and assist you directly without any further delays. Please reach out to us via private message with your query and your registered email address so we can access your profile and prioritise the matter immediately.Once we have your details, we will take ownership of the issue and ensure you receive the support you need through to resolution, with clear and timely communication.We’re here to get this sorted for you.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply09 Apr 2026, 15:00
Official
Hello Jeanine. We understand how frustrating it must be to spend that amount of time trying to get through, only to be disconnected. That experience falls short of the level of service we aim to provide, and your feedback is taken seriously.We’d like to step in and assist you directly without any further delays. Please reach out to us via private message with your query and your registered email address so we can access your profile and prioritise the matter immediately.Once we have your details, we will take ownership of the issue and ensure you receive the support you need through to resolution, with clear and timely communication.We’re here to get this sorted for you.Kind regards,
The Mweb Team
The Mweb Team
