Worst LTE contract Mweb and Cell c

Item: Mweb
Rating: 1
Author: Jerome P

Took the new cell c LTE from mweb. I have been dealing with mweb for years now and never had any major issues with them. I have had a fixed 4 meg line with them and when i saw the deal for the cell c lte 100 gig and up to 30 megs speed , it looked really good. That was until I got the router and found out how pathetic the speed really is. 99 percent of the time you will be lucky if you reach even 2 megs. I find it really disappointing that mweb will mislead their loyal customers just to sell a new product. I was better off with my 4 meg line rather than the promised up to 30 megs on cell c LTE. Mweb it's simple be honest and keep your customers.

thanks

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Replies (2)

Jerome P's updateReviewer Update

01 Sept 2018, 20:16

Speeds depend on network conditions, where on the coverage map your LTE Router is, the type of LTE Router you have and how many users and devices are connected at the same time. On average and in ideal conditions, you can expect between 30Mbps and 50Mbps. ( Copied from Mwebs Website, This is what the lie to you about. )

Jerome P's update01 Sept 2018, 20:16

Reviewer Update

Mweb's replyOfficial

03 Sept 2018, 13:38

Good day jerome-pakkiri

Thank you for taking the time to raise this with us.

We're really sorry to read of your experience and would like to assist with getting it resolved for you.

As discussed with our client service representative, this matter has now been addressed and escalated to the relevant team.

We will arrange for a specialist to call you as advised to do the relevant testing and advise on the way forward.

They should then remain in touch with you until this matter is resolved.

Should you have any further queries, please feel free to contact us.

Kind regards
MWEB Client Services

Mweb's reply03 Sept 2018, 13:38

Official