Worst ISP - You pay for acrivation, and no service is received!

It has been the worst - and we are not even signed up yet for service! Our request with this ISP has been under authorisation for the last week - we paid them, and now nothing. The live chat is useless, phoning them is useless. We haven't even received OTP's that have been requested numerous times for the live chat, the app login, or the telephonic calls for the past 2 hours. We were on the line with an agent this morning who promised that someone will call us by 8:00am, it is now 13:00 with no assistance at all - not telephonically- nor online. It has been the worst trying to get our fibre line up and running with Mweb. As soon as we are able to receive an OTP to login to our dashboard, we will be canceling the product! Already phoned another ISP for service, and we are atleast getting somewhere to get our fibre line sorted. Stay away from Mweb.