GV
Geoffrey V

1 reviews | Active since Oct 2013

29 Aug 2016, 20:04

Worst ISP with the worst service and throttling.

<p>I have been with MWEB for 10 Years now, year on year the service has been getting worse and worse. This year every month at least 3 times a month I get throttled, and really badly that I ant even surf the net let alone view a Youtube video (on the worst quality). After speaking to a few other ISP’s today I will be moving ISP’s to Axxess, Axxess do not throttle at all and guarantee it and neither do Openweb, they even have it on their sites that they guarantee no throttling, and during the night they give free data and bandwidth. all for the same price as mweb and on top of that if you take their premium package they are only R30 more whereas Mweb is R200 more. Both Axxess and Openweb explicitly told me they do not have thus fair usage policy Mweb has and will never throttle. On top of that the modem I have is 10 years old from Mweb when signing up 10 years ago and when I called them last month and asked if there was anyway after all this time I could perhaps get a new one, they said NO, so I had to go buy myself a new one, and for what just to be throttled and shape every month, 3 times a month to the point I can’t even surf the net. Don’t even know why mweb do this when other ISP’s are moving away from it. I will be cancelling my service with Mweb as there are much better services out there. I will not be recommending them to anyone.</p>

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Replies (1)
Mweb
Mweb's reply30 Aug 2016, 12:40
Official

Good day Geoffrey05

Thank you for taking the time to raise your concerns, we appreciate you taking the time to do so.

As discussed with our client service representative, this matter has been addressed and we will arrange for the cancellations team to call the account holder.

We are sorry to see that you wish to cancel the account, should you change your mind, you are more than welcome to contact us.

Kind regards

MWEB Client Services