Worst ISP service

I have been experiencing constant packet loss on my link. i performed tests to identify where the issue is and supp**** it to MWEB. This was easier said then done. They do not have an email address you can log a request with, i had to download the app on my phone and do it there. The next thing was they dont reply or read the tickets logged via the app. i had to call in multiple times to get a response or for someone to even acknowledge that the ticket was there. After many calls from my end i aked if they could call me back only to find out they cant make outbound calls, you HAVE to call in.

They gave me some tests too do, which were pointless because i had already provided details of where the issue lies. After many days (and re-logging a ticket because they just closed mine) they gave me a test account to use on my router. After trying this the link was stable, i updated my ticket on the app to let them know. They the proceeded to disable the test account without telling me or updating the ticket and have not rep**** for the last few days. I added my old account back only to have the same issues.

This is honestly the worst ISP service I have ever had.