HN
Hanro N
1 reviews | Active since Oct 2024
26 Mar 2026, 09:55
Worst ISP in Gauteng!
Mweb's support is absolutetly trash! I was on the line for 2 hours waiting in a queue of 30 before me. When I eventually got into line first, the phone dropped. When I called again, I was caller number 103! Surely this is the worst support system ever. I also tried the Mweb app for Live Chat, and the exact same, while I was waiting on call, they still didn't connect me to a chat plus if you close your app you need to create a NEW chat!
I am considering to take my R1200 elsewhere! Pathetic.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
26 Mar 2026, 10:37Hi Hanro,
Thank you for reaching out and sharing your experience. We completely understand how frustrating and exhausting it must have been to wait for hours in the queue, only to have the call drop and face repeated delays when trying again. Dealing with long wait times and technical issues on top of that can be incredibly aggravating, especially when you’re relying on support to resolve your service.
We’ve escalated your feedback to the Support and Service Quality Teams to review what happened and look at ways to improve the system and reduce wait times for our customers. In the meantime, if you still require assistance, you can send us a direct message on Hello Peter with a brief description of your issue, and our team will ensure your query is addressed.
We’re committed to improving the overall support experience and will continue working to make accessing help faster, smoother, and more reliable for every customer.
Kind regards,
Mweb Team
Thank you for reaching out and sharing your experience. We completely understand how frustrating and exhausting it must have been to wait for hours in the queue, only to have the call drop and face repeated delays when trying again. Dealing with long wait times and technical issues on top of that can be incredibly aggravating, especially when you’re relying on support to resolve your service.
We’ve escalated your feedback to the Support and Service Quality Teams to review what happened and look at ways to improve the system and reduce wait times for our customers. In the meantime, if you still require assistance, you can send us a direct message on Hello Peter with a brief description of your issue, and our team will ensure your query is addressed.
We’re committed to improving the overall support experience and will continue working to make accessing help faster, smoother, and more reliable for every customer.
Kind regards,
Mweb Team
Mweb's reply26 Mar 2026, 10:37
Official
Hi Hanro,
Thank you for reaching out and sharing your experience. We completely understand how frustrating and exhausting it must have been to wait for hours in the queue, only to have the call drop and face repeated delays when trying again. Dealing with long wait times and technical issues on top of that can be incredibly aggravating, especially when you’re relying on support to resolve your service.
We’ve escalated your feedback to the Support and Service Quality Teams to review what happened and look at ways to improve the system and reduce wait times for our customers. In the meantime, if you still require assistance, you can send us a direct message on Hello Peter with a brief description of your issue, and our team will ensure your query is addressed.
We’re committed to improving the overall support experience and will continue working to make accessing help faster, smoother, and more reliable for every customer.
Kind regards,
Mweb Team
Thank you for reaching out and sharing your experience. We completely understand how frustrating and exhausting it must have been to wait for hours in the queue, only to have the call drop and face repeated delays when trying again. Dealing with long wait times and technical issues on top of that can be incredibly aggravating, especially when you’re relying on support to resolve your service.
We’ve escalated your feedback to the Support and Service Quality Teams to review what happened and look at ways to improve the system and reduce wait times for our customers. In the meantime, if you still require assistance, you can send us a direct message on Hello Peter with a brief description of your issue, and our team will ensure your query is addressed.
We’re committed to improving the overall support experience and will continue working to make accessing help faster, smoother, and more reliable for every customer.
Kind regards,
Mweb Team