Worst ISP experience I have ever had

I requested to move my internet to my new house 2 weeks ago, This is 5 meters from my old house. They created a query, Cancelled my old internet and 3 weeks later its still not happening. Even though I pay for internet that I dont have. I try to call them, The phone just goes on waiting tine forever. I just want to cancel my product and find someone that actually is worth the money we pay evry month but thats also impossible because I have to call them and not get through to them. Please dont ever subscribe to anything MWEB they are horrible at customer service