LV
Linda V
1 reviews | Active since Dec 2021
11 Apr 2026, 11:20
Worst ISP ever
The worst customer service ever experienced. My internet has been off for over 11 days, and there is absolutely no response from them. No follow up and a huge problem when i requested a credit for no service provided. DO NOT USE THEM
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 12:16Hello Linda. We hear how serious this situation has been, especially going over 11 days without internet while still being billed and not receiving any meaningful response or follow-up. That level of downtime, combined with no resolution on your credit request, is understandably extremely frustrating and disruptive.Your case has already been escalated to our Retentions team, and they will be reviewing both the prolonged service outage and the billing impact so they can engage you directly with a clear way forward. This includes assessing the service interruption period and the credit request linked to the outage.In parallel, your feedback is being used to review the responsiveness gaps you experienced during this time, particularly around follow-ups and resolution turnaround.We understand how critical stable connectivity is, and this is being prioritised for direct engagement so it can be properly concluded.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 12:16
Official
Hello Linda. We hear how serious this situation has been, especially going over 11 days without internet while still being billed and not receiving any meaningful response or follow-up. That level of downtime, combined with no resolution on your credit request, is understandably extremely frustrating and disruptive.Your case has already been escalated to our Retentions team, and they will be reviewing both the prolonged service outage and the billing impact so they can engage you directly with a clear way forward. This includes assessing the service interruption period and the credit request linked to the outage.In parallel, your feedback is being used to review the responsiveness gaps you experienced during this time, particularly around follow-ups and resolution turnaround.We understand how critical stable connectivity is, and this is being prioritised for direct engagement so it can be properly concluded.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,