KG
Kerry G
1 reviews | Active since Mar 2018
26 Mar 2018, 18:08
Worst ISP Ever
This must be the worst service in the internet space ever. Their call centre makes you wait 30mins at least. Also , as I ordered the new fibre, they cut off my ADSL even though I haven't recieved my router yet. When I enquired why, they said they cancelled my service. I then had to wait for another 20mins for another department to reactivate my ADSL but I had to go into my account and do this without any guidance from them.
I am truly disappointed with MWEB and if I had the choice I would NEVER use MWEB again. They clearly don't give a damn about customer service or the customer.
They just use their huge brand power to con you into buying their service with all kinds of service promises which never amount to anything but frustration.
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Mweb's replyOfficial
27 Mar 2018, 15:46Good day kerry-gibson
Thank you for bringing this to our attention.
As per the voice message left on your cellphone by our Customer service consultant, please private reply with your MWEB account details in order for us to assist.
Please also respond with an alternate contact number as we were unable to reach you on the number you provided in your complaint.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply27 Mar 2018, 15:46
Official
Good day kerry-gibson
Thank you for bringing this to our attention.
As per the voice message left on your cellphone by our Customer service consultant, please private reply with your MWEB account details in order for us to assist.
Please also respond with an alternate contact number as we were unable to reach you on the number you provided in your complaint.
Kind regards
MWEB Client Services
Best regards,