SM
Sandile M
1 reviews | Active since May 2026
25 May 2026, 12:49
Worst internet service provider.
Ordered their router on the 11th of May only got the router on the 22nd May. Was told I need to call them for activation, till today I'm still waiting to be activated. They are really the worst internet provider. Customer service is treble and they never answer or get back to you. But are quick to pick up calls for sales. Never ever again. I'm canceling everything.
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Mweb's replyOfficial
25 May 2026, 13:03Hi Sandile,
We understand how frustrating this experience has been, especially after waiting for your router delivery and still not having your service activated. The journey from ordering to getting online should be straightforward, and this situation clearly did not meet that expectation.
A follow‑up has been sent to the Activations Team to urgently review your account and progress the activation. They have been asked to provide you with direct email feedback as soon as possible, outlining the current status and what steps are being taken to get your service connected.
We remain focused on ensuring this activation is addressed and that clearer communication is provided moving forward.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially after waiting for your router delivery and still not having your service activated. The journey from ordering to getting online should be straightforward, and this situation clearly did not meet that expectation.
A follow‑up has been sent to the Activations Team to urgently review your account and progress the activation. They have been asked to provide you with direct email feedback as soon as possible, outlining the current status and what steps are being taken to get your service connected.
We remain focused on ensuring this activation is addressed and that clearer communication is provided moving forward.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 13:03
Official
Hi Sandile,
We understand how frustrating this experience has been, especially after waiting for your router delivery and still not having your service activated. The journey from ordering to getting online should be straightforward, and this situation clearly did not meet that expectation.
A follow‑up has been sent to the Activations Team to urgently review your account and progress the activation. They have been asked to provide you with direct email feedback as soon as possible, outlining the current status and what steps are being taken to get your service connected.
We remain focused on ensuring this activation is addressed and that clearer communication is provided moving forward.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially after waiting for your router delivery and still not having your service activated. The journey from ordering to getting online should be straightforward, and this situation clearly did not meet that expectation.
A follow‑up has been sent to the Activations Team to urgently review your account and progress the activation. They have been asked to provide you with direct email feedback as soon as possible, outlining the current status and what steps are being taken to get your service connected.
We remain focused on ensuring this activation is addressed and that clearer communication is provided moving forward.
Kind regards,
Mweb Team