HL
Hilda L
1 reviews | Active since May 2011
26 Apr 2026, 17:32
Worst Internet Service Provider
Zero rating is applicable. They never respond to emails and they don't return calls. It is difficult to get hold of anyone and nobody at the company wants to take responsibility. If I have a problem it is so frustrating to get hold of anyone. This must be the worst ISP company. When the internet is down it is impossible to get hold of anyone. If payment is a day late they don't do the courteous thing by calling. They just suspend the account.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
28 Apr 2026, 08:44Hello Hilda,
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 08:44
Official
Hello Hilda,
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team
Thank you for your review and for bringing your concerns to our attention. Our support on HelloPeter is available during business hours, Monday to Friday, 8am to 5pm, and we are offline on public holidays, including Freedom Day.
We recognise that delays in response can be frustrating, and your experience matters to us.
Please share your details with us via private message if you still need assistance. We are committed to taking ownership of your query and ensuring you receive the clear support and resolution you expect from Mweb.
Kind regards,
Mweb Team