1 reviews | Active since Jun 2017
<p>The first 6 or so months of Mweb was good. We reported the line to be slow as as have an ADSL line to our house. </p> <p> </p> <p>We were told that there was a problem with the cables in the sea and they are attending to it an will take between 4 to 8 weeks to fix. Mweb never let us know of the problem and we had to suffer through the that, NEVER TO BE FIXED AGAIN. Our internet speed is still very slow and its been like that ever since. Watching a Youtube vid is buffering and even on the mobile phones its ****.</p> <p> </p> <p>Mweb tried to contac us and get this fixed but this is not helping one bit. i requested an person to come to and fix this for us as i dont have the patience to be on the phone with them and was advised that they will not be able and dont have people to fix their problems. </p> <p> </p> <p>No comunication with the clients and very very willing to take the premium every month. </p> <p> </p> <p>This is not what internet service should be like.</p> <p> </p> <p>NEVER GET MWEB EVER!!!!!!! YOU WILL BE VERY SORRY AFTER THE COOLING OFF TIME.</p>
Hi afvrey
Thank you for bringing this to our attention.
As per your wife's discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Hi afvrey
Thank you for bringing this to our attention.
As per your wife's discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
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