1 reviews | Active since May 2016

20 May 2016, 16:01

Worst internet provider!!!

<p>How would you like to spend your time? If you are a mweb customer, you'll probably spend your time on the phone with Mweb. They will tell you the problem is with Telkom and that is why they can't do anything, even thou they are managing the line? We moved our line away from Telkom because of the service, just to discover that Mweb in no better. Even thou they manage the line they expect you as customer to follow up.</p> <p> </p> <p>We have a line fault for more than 60 days!!! Telkom tells us it is Mweb, Mweb tells me it is Telkom but Mweb does not take responsibility for managing the line and the technicians tells me daily we will escalate the problem but no results.</p> <p> </p> <p>So If you are a small business, or someone that streams your t.v content or a gamer please reconsider before using Mweb or you will spend day by day on the phone with Mweb and get a different answer every time you phone.</p> <p> </p> <p>I hope I'll get things fixed within 80 days and maybe Mweb will even phone me as they promise...</p> <p> </p> <p>Regards</p> <p> </p> <p>Jaco Fourie </p>

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Replies (4)
Mweb
Mweb's reply23 May 2016, 08:04
Official

Good Day Jaco Fourie

Thank you for taking the time to raise your concerns via Hello Peter.

There are no contact details listed on the Hello Peter, nor was I able to access the MWEB account with the details provided.

We have therefore sent you an email requesting the details and your preferred contact number.

Please respond to the email with the required details, in order for us to ensure you receive the assistance you require.

We eagerly await your reply.

Kind regards
MWEB Client Services

Best regards,

's update23 May 2016, 10:15
Reviewer Update
Hi The account is on my wife’s name, Lindie Fourie (***), The phone nr is ***. My cell nr is ***. Regards
Mweb
Mweb's reply23 May 2016, 11:36
Official

Good Day Jaco Fourie

Thank you for taking the time to respond to our initial contact.

Our customer care representative has since been in contact with you.

We will provide you further feedback, once we receive a response from Telkom.

Please bear with us during this time.

Kind regards
MWEB Client Services

Best regards,

Mweb
Mweb's reply27 May 2016, 13:15
Official

Good Day Jaco Fourie

Thank you for allowing us the opportunity to address the query.

Our team have since been in contact with you to confirm that Telkom have since done some repairs on their infrastructure. This has since resulted in a more stable connection.

As per our discussion with you, we will follow up with you on the 31st to ensure all is in order.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services

Best regards,