NH
Nizaam H
1 reviews | Active since Mar 2024
11 Mar 2026, 21:20
Worst internet Fibre Ever
Expensive and non existent customer services. You hold on for hours on Web chat and still don't get through to an agent. Same when you call in long queues and you never get through. You need hours of air time. My internet was off the whole day saying connected without internet and I tried everything to no avail. Paying almost a R 1000 for **** service and **** internet. Can someone call me please on *** as I lodged a complaint but nobody bothered responding
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
12 Mar 2026, 09:24Good day, Nizaam,
Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with a full day without internet while also struggling to get through to support. Situations like this can be very disruptive, especially when you rely on your connection for everyday activities.
We’ve checked the account and can see that you reached out to support earlier this morning, and the team was able to restore your connection. We’re glad to see that the service has been brought back online.
Your feedback regarding the difficulty in reaching support has been noted and shared with the relevant teams, as experiences like this help highlight where improvements are needed. We appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with a full day without internet while also struggling to get through to support. Situations like this can be very disruptive, especially when you rely on your connection for everyday activities.
We’ve checked the account and can see that you reached out to support earlier this morning, and the team was able to restore your connection. We’re glad to see that the service has been brought back online.
Your feedback regarding the difficulty in reaching support has been noted and shared with the relevant teams, as experiences like this help highlight where improvements are needed. We appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 09:24
Official
Good day, Nizaam,
Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with a full day without internet while also struggling to get through to support. Situations like this can be very disruptive, especially when you rely on your connection for everyday activities.
We’ve checked the account and can see that you reached out to support earlier this morning, and the team was able to restore your connection. We’re glad to see that the service has been brought back online.
Your feedback regarding the difficulty in reaching support has been noted and shared with the relevant teams, as experiences like this help highlight where improvements are needed. We appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
Thank you for sharing your experience with us. We understand how frustrating it must have been to deal with a full day without internet while also struggling to get through to support. Situations like this can be very disruptive, especially when you rely on your connection for everyday activities.
We’ve checked the account and can see that you reached out to support earlier this morning, and the team was able to restore your connection. We’re glad to see that the service has been brought back online.
Your feedback regarding the difficulty in reaching support has been noted and shared with the relevant teams, as experiences like this help highlight where improvements are needed. We appreciate you taking the time to bring this to our attention.
Kind regards, Mweb Team
NH
Nizaam H's updateReviewer Update
12 Mar 2026, 11:19A generic response as expected.
I require a response to my complaint MWB***6
My service was restored but for months it has been so horrible it drops off every few minutes throughout the day. Your technicians if you get to speak to one can't fix the issue. I demand that you address my complaint and give me a new router as compensation for months of stress and anxiety. I pay over R10k a year for this **** internet
I require a response to my complaint MWB***6
My service was restored but for months it has been so horrible it drops off every few minutes throughout the day. Your technicians if you get to speak to one can't fix the issue. I demand that you address my complaint and give me a new router as compensation for months of stress and anxiety. I pay over R10k a year for this **** internet
NH
Nizaam H's update12 Mar 2026, 11:19
Reviewer Update
A generic response as expected.
I require a response to my complaint MWB***6
My service was restored but for months it has been so horrible it drops off every few minutes throughout the day. Your technicians if you get to speak to one can't fix the issue. I demand that you address my complaint and give me a new router as compensation for months of stress and anxiety. I pay over R10k a year for this **** internet
I require a response to my complaint MWB***6
My service was restored but for months it has been so horrible it drops off every few minutes throughout the day. Your technicians if you get to speak to one can't fix the issue. I demand that you address my complaint and give me a new router as compensation for months of stress and anxiety. I pay over R10k a year for this **** internet
Mweb's replyOfficial
12 Mar 2026, 12:03Hello Nizaam. We have escalated the ticket with the relevant teams to review and assist as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 12:03
Official
Hello Nizaam. We have escalated the ticket with the relevant teams to review and assist as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's replyOfficial
12 Mar 2026, 12:06 Good day, Nizaam, Thank you for sharing your feedback. We completely understand how stressful and frustrating it must be to deal with repeated service interruptions, especially after months of ongoing issues. We located your complaint under reference MWB***6 and have reached out to our Complaints Team to assist with it. They will review your concerns and follow up directly regarding the next steps. We appreciate your patience while the team works on resolving this matter.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 12:06
Official
Good day, Nizaam, Thank you for sharing your feedback. We completely understand how stressful and frustrating it must be to deal with repeated service interruptions, especially after months of ongoing issues. We located your complaint under reference MWB***6 and have reached out to our Complaints Team to assist with it. They will review your concerns and follow up directly regarding the next steps. We appreciate your patience while the team works on resolving this matter.
Kind regards, Mweb Team
Kind regards, Mweb Team
NH
Nizaam H's updateReviewer Update
15 Mar 2026, 11:09Here we go again
No feedback to my vomplaint and its been over a month.
The worst internet connection at 6mbps but paying R850 for a 50/50 line. Internet keeps on dropping over endlessly with MWEB not able to fix this for months. MWEB IS A **** COMPANY WHO HAX ZERO CUSTOMER SERVICE AND POOR INTERNET CONNECTION AT A HIGH PRICE. PLEASE STAY AWAY FROM MWEB AS YOU WILL HAVE TONS OF STRESS WITH THESE IDIOTS WHO DO NOT CARE. I THINK ITS TIME FOR A BETTER SERVICE PROVIDER. MWEB
No feedback to my vomplaint and its been over a month.
The worst internet connection at 6mbps but paying R850 for a 50/50 line. Internet keeps on dropping over endlessly with MWEB not able to fix this for months. MWEB IS A **** COMPANY WHO HAX ZERO CUSTOMER SERVICE AND POOR INTERNET CONNECTION AT A HIGH PRICE. PLEASE STAY AWAY FROM MWEB AS YOU WILL HAVE TONS OF STRESS WITH THESE IDIOTS WHO DO NOT CARE. I THINK ITS TIME FOR A BETTER SERVICE PROVIDER. MWEB
NH
Nizaam H's update15 Mar 2026, 11:09
Reviewer Update
Here we go again
No feedback to my vomplaint and its been over a month.
The worst internet connection at 6mbps but paying R850 for a 50/50 line. Internet keeps on dropping over endlessly with MWEB not able to fix this for months. MWEB IS A **** COMPANY WHO HAX ZERO CUSTOMER SERVICE AND POOR INTERNET CONNECTION AT A HIGH PRICE. PLEASE STAY AWAY FROM MWEB AS YOU WILL HAVE TONS OF STRESS WITH THESE IDIOTS WHO DO NOT CARE. I THINK ITS TIME FOR A BETTER SERVICE PROVIDER. MWEB
No feedback to my vomplaint and its been over a month.
The worst internet connection at 6mbps but paying R850 for a 50/50 line. Internet keeps on dropping over endlessly with MWEB not able to fix this for months. MWEB IS A **** COMPANY WHO HAX ZERO CUSTOMER SERVICE AND POOR INTERNET CONNECTION AT A HIGH PRICE. PLEASE STAY AWAY FROM MWEB AS YOU WILL HAVE TONS OF STRESS WITH THESE IDIOTS WHO DO NOT CARE. I THINK ITS TIME FOR A BETTER SERVICE PROVIDER. MWEB
Mweb's replyOfficial
16 Mar 2026, 09:38 Hi Nizaam, We recognise how frustrating it is to experience inconsistent speeds and connection drops, especially when you’re paying for a higher-speed package. As a follow-up, we have reached out to the team assigned to ***, who are actively investigating the matter and will provide a detailed response with a way forward as soon as possible. A few tips to help improve stability in the meantime:
We appreciate your patience while our team works to resolve this issue promptly.
Kind regards,
The Mweb Team
- Ensure your modem/router is placed centrally and away from interference (e.g., microwaves, thick walls).
- Check for firmware updates on your router to maintain optimal performance.
- Use a wired Ethernet connection for devices that require higher speed or consistent performance.
- Limit simultaneous high-bandwidth activities on the network when troubleshooting.
We appreciate your patience while our team works to resolve this issue promptly.
Kind regards,
The Mweb Team
Mweb's reply16 Mar 2026, 09:38
Official
Hi Nizaam, We recognise how frustrating it is to experience inconsistent speeds and connection drops, especially when you’re paying for a higher-speed package. As a follow-up, we have reached out to the team assigned to ***, who are actively investigating the matter and will provide a detailed response with a way forward as soon as possible. A few tips to help improve stability in the meantime:
We appreciate your patience while our team works to resolve this issue promptly.
Kind regards,
The Mweb Team
- Ensure your modem/router is placed centrally and away from interference (e.g., microwaves, thick walls).
- Check for firmware updates on your router to maintain optimal performance.
- Use a wired Ethernet connection for devices that require higher speed or consistent performance.
- Limit simultaneous high-bandwidth activities on the network when troubleshooting.
We appreciate your patience while our team works to resolve this issue promptly.
Kind regards,
The Mweb Team
NH
Nizaam H's updateReviewer Update
21 Apr 2026, 22:12It's been almost 2 months and I am still waiting for feedback on my complaint.
My internet is getting progressively worst and I am tired of dealing with MWEB
They keep on putting their prices up and their service gets worst so does their internet.
It's supposed to be a 50mpbs line but most of the time it's below 20mpbs and never remains stable
My internet is getting progressively worst and I am tired of dealing with MWEB
They keep on putting their prices up and their service gets worst so does their internet.
It's supposed to be a 50mpbs line but most of the time it's below 20mpbs and never remains stable
NH
Nizaam H's update21 Apr 2026, 22:12
Reviewer Update
It's been almost 2 months and I am still waiting for feedback on my complaint.
My internet is getting progressively worst and I am tired of dealing with MWEB
They keep on putting their prices up and their service gets worst so does their internet.
It's supposed to be a 50mpbs line but most of the time it's below 20mpbs and never remains stable
My internet is getting progressively worst and I am tired of dealing with MWEB
They keep on putting their prices up and their service gets worst so does their internet.
It's supposed to be a 50mpbs line but most of the time it's below 20mpbs and never remains stable
Mweb's replyOfficial
22 Apr 2026, 08:56Hi Nizaam, we understand your frustration, especially given the ongoing instability and the time this has taken without a satisfactory resolution. Your complaint remains actively open with our complaints team under ***. They are currently investigating the recurring speed degradation and connection instability in detail to determine the cause and appropriate resolution. The team will provide you with a full update and next steps as soon as their investigation has been completed. We appreciate your patience while this is being worked on and assure you it is receiving attention. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 08:56
Official
Hi Nizaam, we understand your frustration, especially given the ongoing instability and the time this has taken without a satisfactory resolution. Your complaint remains actively open with our complaints team under ***. They are currently investigating the recurring speed degradation and connection instability in detail to determine the cause and appropriate resolution. The team will provide you with a full update and next steps as soon as their investigation has been completed. We appreciate your patience while this is being worked on and assure you it is receiving attention. Kind regards,
The Mweb Team
The Mweb Team