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Manana M
1 reviews | Active since Nov 2021
11 May 2026, 12:17
WORST, INEFFICIENT, BAD
The most horrible, bad, inefficient and worst customer service. I placed an order for fibre on 30 April, my account was debited and I was promised that the installation will be done last week. Before my order Mweb was able to contact me more than twice, and during that time I did indicate that it is such a mission to helped through all their platforms (calls; chats; emails). The consultant shared his work email in case I am struggling of which the first one he responded quickly and since then no responses, no matter how many times you send the emails.
I have been on calls for more than an hour being caller number 2 and 6. I have been on chat which took forever and at the Mweb will end your chat without any help or notifying you that the chat will be ended soon.
In actual fact Mweb deserves a zero rating not 1. Mweb fibre installation service is non-existence but it is so quick to debit ones account
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Replies (1)
Mweb's replyOfficial
11 May 2026, 12:32Hi Manana,
We understand how upsetting and frustrating this has been, especially after placing your fibre order, having your account debited, and then being met with long delays, unanswered emails, dropped calls, and chats ending without assistance. When expectations are set during sign‑up and then communication falls away, it understandably leaves you feeling let down and ignored. This is not the experience we want for our customers, nor the standard of service we aim to deliver.
We’ve requested the team handling orders to urgently follow up with the Openserve Network Operator regarding your installation. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so you have clear feedback on the installation status and next steps.
Your feedback regarding the delays, lack of communication, and overall onboarding experience will be shared with our Service Quality Team for review, as this highlights important areas that need improvement.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
We understand how upsetting and frustrating this has been, especially after placing your fibre order, having your account debited, and then being met with long delays, unanswered emails, dropped calls, and chats ending without assistance. When expectations are set during sign‑up and then communication falls away, it understandably leaves you feeling let down and ignored. This is not the experience we want for our customers, nor the standard of service we aim to deliver.
We’ve requested the team handling orders to urgently follow up with the Openserve Network Operator regarding your installation. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so you have clear feedback on the installation status and next steps.
Your feedback regarding the delays, lack of communication, and overall onboarding experience will be shared with our Service Quality Team for review, as this highlights important areas that need improvement.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 12:32
Official
Hi Manana,
We understand how upsetting and frustrating this has been, especially after placing your fibre order, having your account debited, and then being met with long delays, unanswered emails, dropped calls, and chats ending without assistance. When expectations are set during sign‑up and then communication falls away, it understandably leaves you feeling let down and ignored. This is not the experience we want for our customers, nor the standard of service we aim to deliver.
We’ve requested the team handling orders to urgently follow up with the Openserve Network Operator regarding your installation. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so you have clear feedback on the installation status and next steps.
Your feedback regarding the delays, lack of communication, and overall onboarding experience will be shared with our Service Quality Team for review, as this highlights important areas that need improvement.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
We understand how upsetting and frustrating this has been, especially after placing your fibre order, having your account debited, and then being met with long delays, unanswered emails, dropped calls, and chats ending without assistance. When expectations are set during sign‑up and then communication falls away, it understandably leaves you feeling let down and ignored. This is not the experience we want for our customers, nor the standard of service we aim to deliver.
We’ve requested the team handling orders to urgently follow up with the Openserve Network Operator regarding your installation. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so you have clear feedback on the installation status and next steps.
Your feedback regarding the delays, lack of communication, and overall onboarding experience will be shared with our Service Quality Team for review, as this highlights important areas that need improvement.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Best regards,