Worst fibre service provider in South Africa

I have been liaising with mweb since the 08/10/2021 regarding funds that have been debited from my account with no prior notice what so ever, no explanation and no solid proof as to why they debited me an additional R1725. I was giving a ticket number with an assurance that the matter will be resolved or feedback would be given within 3 working days and as usual I had to call back for feedback, I called the back on the 12/10/2021 and was then given another ticket number once again because nothing had been done since my last call and was once again assured that it is marked as urgent since it is a matter regarding funds but it is now the 26/10/2021 and guess what there hasn’t been a call nor an email from them. They have terrible service I would never recommend them to anyone.