Worst Faxmail service EVER

I have an account with MWEB - SOLELY to use as a fax to email account. I'm paying for a 5GB capped internet line, apparently this must be the case as this must be done in order to have an account (which I NEVER use), and in turn to be able to subscribe to MWEB's Faxmail service. (according to customer support, account department as well as technical department)

Now, I hardly ever use this faxmail feature - because, really, whom still uses faxes?

However, every now and again I do have a need for this function.

BUT EVERY TIME I WANT TO USE THE ACCOUNT - PERHAPS ONCE EVERY 3 MONTHS - THERE IS AN ISSUE WITH THE ACCOUNT BEING DEACTIVATED!

NOW, THIS IS NOT THE ONLY ISSUE - I'm still not able to send any freaking faxes anyway - because your MWEB My Account - My services website is CONSTANTLY kicking me out with a message stating the session has expired - or an error has occurred. (I have tried using two different laptops - as well as two different internet browsers on each laptop - all with the same result.) So I'm not able to make any changes to fax sending settings.

Phoning technical support - all I get is - "You must speak with account/billing" speaking with accounts/billing - all they say is - "Okay, I've re-activated your account - happy hunting."

Now, I have 91 credits on the account to send faxes with - since the last time I've used it. HOWEVER AGAIN - I cannot make any changes on the faxmail profile in order to change the settings on which address I'm sending faxes from - as well as resetting the fax pin.

Even trying to send the fax using the 'My email' option - and logging into my mweb webmail profile - the faxes are still not delivered.

Trying to send a fax from the address that is currently the "sending" address for the faxmail service - this does not work either!!!!! None of the details are allowing me to send any faxes.

This is nonsense - the WORST faxmail service I have EVER had the misfortune of having to work with.

I'm so frustrated - two days I've been struggling with this, pathetic.