Worst experience with Mweb

I am still having trouble with Mweb. It is just impossible for them to resolve a query. It's been ongoing since November. I was billed for 2 Mweb accounts - I app**** for one. I obviously cancelled the second account and was billed R2875 for "early termination". On 19 Nov, I received a message saying that they'll credit it back to my account -- the outstanding amount is still on my account. On 2 Dec, I received a message saying that my account is in arrears - after my debit order went off... The R2 875 is still on my account.... Since then, I've been trying to sort my account out, sending messages and trying to speak to an agent. I was on the phone for 2 hours yesterday - waiting - and was eventually cut off. I sent numerous "chats", but rarely get the opportunity to speak to someone - and if I do, they tell me all is fine and everything is working, but in the real world, it is not. I have been without internet since yesterday. I spoke to the accounts dept this morning. The lady assured me that my account is not suspended and I have not been billed for a second account. When I told her that I've been offline since yesterday, she was going to transfer my call, but I was cut off. I've been trying to get hold of someone, but with no luck again. All I want is for someone to credit the R2 875 and check my account and assist me to get internet to work again. Can someone PLEASE call me?